Sacred HomeCare Privacy Policy

Last updated: 11/25/2025

Welcome to Sacred HomeCare (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website (https://sacredhomecare.co.uk) or otherwise engage with us, and your rights under data protection law.

1. Who We Are

Data Controller:
Sacred HomeCare
Suite 12, Business Development Centre,
Eanam Wharf, Lancashire, BB1 5BL, UK
Phone: 01254 449262
Email: admin@sacredhomecare.co.uk

We are responsible for deciding how we hold and use personal data about you. We are committed to protecting and respecting your privacy.

2. What Personal Data We Collect & Where It Comes From

We may collect and process the following kinds of personal data:

Data Type Source Purposes
Contact information (e.g. name, email, phone number, postal address) When you contact us via forms, email, or phone; when clients or family members provide it To respond to enquiries, provide care-service information, and manage our relationship with you
Service user data (e.g. health conditions, care preferences, medical information) Provided by you or your authorised representative (e.g. family member, social care professionals) To plan and deliver safe, personalised care services
Financial / billing data (e.g. bank details, payment history) You or your representative To process payments, invoices, and financial transactions
Website usage data (e.g. IP address, cookies, device and browser information) Collected automatically via our website To monitor and improve our website, understand how people use our services, and for analytics
Other data (e.g. records of communications, complaints) From you, your carers/legal representatives, or via our internal systems To manage our service, address issues, or for regulatory purposes

We collect data directly from you (or your representative) when you provide it (for example, by filling out contact forms, registering as a service user, or during care assessments). We may also collect certain data automatically (e.g., via cookies), as explained further below.

3. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases for processing your personal data:

  1. Contractual necessity: To provide care services or manage our contractual relationship with you.

  2. Legal obligation: Where we have to comply with laws or regulations (for example, safeguarding, accounting, or regulatory requirements).

  3. Legitimate interests: For example, to operate, improve, and secure our website; to prevent fraud; or to communicate with you about our services (where this does not override your rights).

  4. Consent: In cases where we ask for your consent (for example, for marketing communications, or non-essential cookies).

4. How We Use Personal Data

We use your personal data for the following key purposes:

  • To provide, manage, and improve our homecare services

  • To respond to your enquiries or requests

  • To maintain client records, care plans, and support documentation

  • To process billing and payments

  • To comply with regulatory, legal, and safeguarding obligations

  • To communicate with you (by phone, email, post) including service updates or newsletters (only if you have consented or we have another lawful basis)

  • To analyse and improve our website and business through website analytics

  • To investigate and resolve complaints, disputes, or legal issues

  • To ensure data security and prevent fraud or misuse

5. How We Share Your Data

We will not sell your personal data. However, we may share your personal data with:

  • Service providers and subcontractors who help us deliver care services (e.g., agency staff, medical professionals, payroll, IT providers)

  • Regulators, legal or statutory authorities, if required by law (e.g., safeguarding authorities, HMRC)

  • Professional advisers, such as auditors or legal advisors, when necessary for our operations

  • Third-party analytics providers, only insofar as they are necessary for website operation and are subject to data protection safeguards

When we share your data with third parties, we make sure they are under contractual obligations to protect it and only use it for the purposes we have agreed.

6. International Data Transfers

If any of your personal data is transferred outside the UK (or processed by third parties outside the UK), we will ensure appropriate safeguards are in place (such as standard contractual clauses or other mechanisms permitted under UK/GDPR law) to protect your data. Sprintlaw UK+1

7. Data Retention

We will only retain your personal data for as long as is necessary for the purposes it was collected, taking into account:

  • Our legal and regulatory obligations

  • The necessary period to manage care, billing, or complaints

  • Reasonable business needs, such as record keeping and risk management

After we no longer need your data, we will securely delete or anonymise it, in line with our data retention policy.

8. Security of Your Data

We take the security of your personal data seriously, and we have implemented appropriate technical and organisational measures to protect it, including:

  • Secure storage (electronic and physical)

  • Access controls (only authorising staff who need access)

  • Encryption where appropriate

  • Regular training for our staff on data protection and confidentiality

  • Procedures for handling data breaches and incident response

9. Cookies and Website Tracking

Our website uses “cookies” and other similar technologies to collect information about how visitors use our site. This helps us:

  • Improve website performance

  • Understand user behaviour

  • Provide a better user experience

We will inform you about the cookies we use, distinguish between essential and non-essential cookies, and (where required) ask for your consent to use non-essential cookies. ICO+1

10. Your Rights

Under UK GDPR, you have several rights in relation to your personal data. These include:

  • Right of access: You can ask us for copies of your data.

  • Right to rectification: You can ask us to correct incorrect or incomplete data.

  • Right to erasure (“right to be forgotten”): In some cases, you can ask us to delete your data.

  • Right to restrict processing: You can ask us to limit how we use your data.

  • Right to data portability: Where applicable, you can ask for a portable copy of your data.

  • Right to object: You can object to some types of processing (for example, direct marketing).

  • Right to withdraw consent: If we rely on consent to process your data, you have the right to withdraw it at any time.

  • Right to complain: You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO), if you believe we are not handling your data properly.

To exercise any of these rights, please contact us at:
Email: admin@sacredhomecare.co.uk
Address: Sacred HomeCare, Suite 12, Business Development Centre, Eanam Wharf, Lancashire, BB1 5BL
Phone: 01254 449262

We may need to verify your identity before fulfilling your request to ensure your data remains secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, if our services change or to comply with legal developments). When we make significant changes, we will post the updated policy on our website and update the “Last updated” date above. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this policy, or how we handle your personal data, please contact:

Sacred HomeCare
Suite 12, Business Development Centre,
Eanam Wharf, Lancashire, BB1 5BL
Phone: 01254 449262
Email: admin@sacredhomecare.co.uk